Question 1

How long will it take to receive my order?

Accepted Answer

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

Do you offer free shipping?

Accepted Answer

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

Question 5

What is your return policy?

Accepted Answer

Returns are accepted within 30 days of delivery. Items must be unworn, unused, in original condition, free of stains, odors, pet hair, or damage, and include original packaging when applicable. Made-to-order items cannot be returned or exchanged due to incorrect sizing, changed minds, or design or color preferences. Customers pay return shipping unless the wrong item was shipped, the item arrived damaged, or it has a manufacturing defect. Shipping charges are non-refundable unless the return resulted from our mistake. Read the full refund policy.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Question 7

Can I cancel or change my order?

Accepted Answer

Orders begin processing shortly after they are placed. Contact us as soon as possible to request a cancellation. Once production has begun, orders cannot be canceled.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) and other secure payment methods at checkout.

Question 9

Do you accept store credit?

Accepted Answer

We accept store credit as a payment method.

Frequently Asked Questions

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