Refund policy

Last Updated: July 2026

At JN 10:16, we stand behind the quality of every product we create. If something isn't right with your order, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return, your item must:

Items that do not meet these conditions may not be eligible for a refund.

Many of our products are made specifically for you after you place your order.

Because of this, we cannot accept returns or exchanges due to:

Please review the size guide carefully before placing your order.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

If the issue is confirmed, we'll gladly provide a replacement or full refund at no additional cost.

Once your return has been received and inspected, we'll notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund.

Shipping charges are non-refundable unless the return is the result of our mistake.

At this time, we do not offer direct exchanges.

If your item qualifies for a replacement due to damage or a manufacturing defect, we will ship a replacement free of charge.

Customers are responsible for return shipping costs unless:

Orders begin processing shortly after they are placed.

If you need to cancel an order, please contact us as soon as possible.

Once production has begun, orders cannot be canceled.

If you have any questions regarding returns or refunds, please contact us.

Email: hello@jn1016apparel.com (update this once your business email is active)

Thank you for supporting JN 10:16. Every purchase helps us continue creating apparel that shares the message of Christ through modern streetwear.